Stayin Customer Obligations

Enquiries

Visitors to Stayin websites are your potential customers and it is vital that they have a good experience so they continue to return to our websites, send enquiries, make bookings with you and recommend Stayin, our websites and our clients. Hence, we require our clients to maintain high levels of customer service by agreeing to reply to all email and/or telephone enquiries, promptly.

We ask that a maximum timescale of 48 hours is maintained for a response. In the case of email enquiries, an individual response is not possible; an automated email reply shall be set up with an indication of when the enquirer can expect a response so they could seek an alternative if required.

It should be recognised that failure to reply to enquiries within this time frame produces very low booking conversions.

Customers shall also ensure that the email registered with Stayin is operational at all times and that spam and/or junk folders are checked on a regular basis.

Advertisements

You are responsible for ensuring that the content of your advertisement(s) is correct and up to date at all times.

Stayin is relying upon you to provide details of the property, business and/or accommodation you wish to advertise on Stayin websites. In this regard you warrant that all content, artwork and/or photographs supplied to Stayin, or uploaded by you to Stayin websites, in order to create a advert are copyright free and do not infringe the intellectual property rights of any third party, howsoever arising. This includes any text and images which you instruct us to use from your own website.

Please read our Terms and Conditions of business.

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